Orders are typically shipped out once weekly, early to mid-week unless otherwise stated or announced. We ship domestic orders via USPS Media Mail or First Class–depending on the type of items you’ve purchased. If you need an item sooner or have any special shipping requests or questions, please reach out to firstname.lastname@example.org for assistance prior to placing your order.
Time Out cannot take responsibility for damaged or lost packages due to the shipping process. That said, this should not be a problem as items are packaged in such a manner to ensure their safe arrival. However, if an issue should occur, please send an email and we will try our best to help resolve it. Any return shipping fees are the responsibility of the buyer.
We do ship outside of the USA, however at the moment, we do not ship to Germany due to the recent LUCID registration requirement. If you place an order destined to Germany, we will unfortunately have to cancel it.
For most international parcels, we prefer to ship with UPS Standard International, as this option is the most cost effective for the buyer. Please check your email in case any additional shipping information is required. Allow up to 4 weeks for your parcel to arrive (although, shipping times are generally only 1-2 weeks). The buyer is responsible for covering any customs fees, duties, or VAT.
As a very small business, we are unable to accommodate cancellations.
Returns & Exchanges
Due to the nature of the products we sell, we do not offer returns or exchanges. For any apparel purchases, please refer to measurements provided or contact us with any questions prior to purchase. All sales are final.
If there was a mistake made on our behalf, we would be more than happy to sort it out. Please send us an email with your name, order number, and a short summary of the issue.
Record condition is detailed in the ‘Info’ tooltip for each record. Most of our records are used, so please read before purchasing. Use the below descriptions for grading reference.
•M: Never played, sealed.
•NM: Never played or shows no imperfections. LP cover has no folds, seam splits, creases, etc.
•VG+: Shows some signs that it was played and handled. Record surface may show sign of wear and scuffing or very light scratches, but this does not affect the sound. Label may have ring wear or discoloration, but is nearly unnoticeable. LP cover may have light wear–worn corners, slight seam split, indentation, small cut-out hole, etc.
•VG: May have the same defects found in a VG+ record, but they are generally more pronounced. Surface noise will be evident upon play, but will not overpower music otherwise. Groove wear will be noticeable and light scratches may affect sound. Labels may have writing, tape, stickers, residue attached. As may LP covers. However, the record will not have all of these defects in combination.
•G+/G: Record plays through without skipping, but will have significant surface noice, scratches, and visible groove wear. LP cover may have seam splits and wear especially at the bottom or spine. Defects (such as writing, tape, stickers, etc.) may be present.
•Generic: Sleeve is not specific to a release, usually because the item is a test pressing, promotional copy, single, etc.